BOOKING TERMS:
If you choose to book with Painting Pixie, we will confirm all of the details on your invoice via email.
- Following this you will be required to secure the booking with a retainer fee of 25%.
- Bookings remain UNSECURED until we receive your retainer fee.
- Several days before the booking, we will contact you to check the numbers and confirm the event address and time.
- The balance of your booking must be paid in accordance with our flexible payments terms, either;
i) Cash on the day of the booking
ii) By cheque (cheques must be received well in advance of the booking date to allow funds to be cleared before the day)
iii) By bank transfer before the start of the event (we will supply you with payment details when we invoice you)
CANCELLATION TERMS:
If for any reason you should need to cancel your booking we would ask that you let us know as soon as possible:
For cancellation:
- Over 4 weeks - no charge will be made and any deposit paid will be refunded in full.
- Under 4 weeks - deposits paid are non-refundable and no additional charge will be made.
- If bookings are cancelled within 5 days of the event then the full booking fee will become due.
- If you wish to postpone your booking and re-book at a mutually convenient time, then the retainer fee can be transferred over.
TERMS OF SERVICE:
- We follow a strict code of practise regarding hygiene. We use a clean sponge for each person and brushes are cleaned and water changed regularly throughout each event. All equipment is cleaned thoroughly after each event.
- To ensure that health and hygiene standards are maintained, we ask that our products remain untouched by anyone other than the members of the team. Please ensure that children are supervised at all times.
- All products used are water based, and tested for use on the skin. They comply with FDA and EU regulations, However, please note that all cosmetics can, on rare occasions cause allergic reactions and we accept no liability for this.
- It is your responsibility to advise us of any sensitivity prior to painting and we accept no liability for irritation caused.
- WE DO NOT PAINT CHILDREN UNDER THREE YEARS OLD.
- At private events/parties, it is the responsibility of the organiser to ensure that the permission of parents/guardians is obtained prior to children being painted.
- We reserve the right to refuse to paint the face of any person who appears unwell or with medical conditions such as, but not limited to, cold sores, psoriasis, open wounds, broken skin, conjunctivitis or other eye infections, runny nose, infected skin, head lice. In these circumstances we are able to paint, at the artists' discretion, the arm or hand of that person.
- We take no responsibility for the welfare or safety of persons waiting to be painted. Please ensure that children waiting to be painted are supervised at all times.
- Face paints are easily removed with soap and water. Baby wipes are not recommended as these may cause skin irritations when used on the face.
- Some paints may leave a slight tint on the skin which should fade in a day or so.
- All paints used are water-based and as such should not stain clothing. However, we will not be held liable for any damage to clothing or property. Should this occur please cold soak the item prior to washing.
- Photographs will not be used without parental/guardian consent. Any photographs taken will be used for promotional purposes only and identities will not be revealed to third parties. A complimentary copy can be emailed to the parent/guardian upon request.
- We will not paint any person (regardless of age) against their wishes - including sleeping children.
- We will not paint anything that the artist deems to be offensive, obscene and/or inappropriate for the event or group.
- Please do not eat or drink whilst being painted.
- Verbal or physical abuse will not be tolerated.
- All persons wishing to be painted must be presented with a clean, dry face.
- Once the queue has been closed, no-one else will be painted.
- We have public liability insurance of £5 million. A copy of the policy may be seen upon request.